For many businesses, maintaining a robust, in-house security team to mitigate persistent cybersecurity threats presents a significant challenge.
As a Managed Security Service Provider (MSSP), SecureOps becomes a crucial ally, offering collaborative expertise to extend the in-house security team’s capacity to monitor, manage and safeguard infrastructure, tools and systems.
However, not all MSSPs are created equal. Businesses need a knowledgeable, flexible security partner who delivers tailored, scalable security solutions, transforming cybersecurity from a cost centre into a business enabler.
SecureOps – a different kind of MSSP
With 25 years in security, SecureOps knows that exceptional cybersecurity rests not on technology alone but on people. Its approach fosters collaborative, long-term relationships by embedding expertise within in-house security teams.
The SecureOps approach explains why its average client retention exceeds eight years, with some customers maintaining trust in the team for a quarter of a century.
As Director of Infrastructure Support, Frank Maddison, says, “Valuable services are about people and collaborative relationships. A positive MSSP client relationship means being comfortable enough to have uncomfortable conversations.”
The customer-first commitment inspires SecureOps teams to go above and beyond, working tirelessly to solve complex challenges to keep customers in control of their critical data and assets.
Bring your tech stack
Flexibility is central to the SecureOps offering. Every organisation is unique and so is its technology stack. SecureOps’ vendor-agnostic approach does not force customers onto preferred systems; it adapts to each customer’s environment. It focuses on strengthening cybersecurity programmes by working with existing tools and platforms , helping customers get more out of their security investment.
Whether businesses need 24/7 Security Operations Centre (SOC) monitoring, infrastructure security or proactive vulnerability remediation, the team brings deep expertise and seamless integration. It consistently demonstrates its ability to learn and master new technologies to evolve its services in lockstep with business needs.
A proactive process
SecureOps methodology is proactive and solutions-focused. The team actively seeks to optimise and strengthen each client’s security posture.
One example involved Syngenta, which faced network stability issues with a major client. Rather than limiting its involvement to contracted services, the SecureOps team identified underlying design flaws as the root cause. It proposed and implemented a full network redesign, which led to a more stable environment and substantial cost reductions.
Frank explains: “We are not consultants by nature, we’re doers. Our goal is to really change things, not just suggest change.”
He expands on this by sharing SecureOps’s goal for the next for the next 12 months. “We want to help our customers control tool sprawl to make sure their tool sets are as efficient and optimised as possible,” says Frank. This will reduce costs and complexity while closing the potential security gaps due to redundancies that may go unchecked.
When assessing an MSSP, Frank advises, “I would say technical expertise and skill set are important. The ability to work on a managed infrastructure is critical. But you also need to ensure your potential partner has the flexibility to adapt and evolve as you evolve.”
