What kind of data has been leaked?
The breach allowed cybercriminals to access customer information such as names, email addresses, phone numbers, birth dates and frequent flyer numbers of those who had engaged Qantas support services.
Importantly, the airline affirmed that the affected system did not house credit card details, personal financial information or passport details.
Additionally, frequent flyer account passwords, bank details and login credentials were safeguarded.
Aakin Patel, former Chief Information Security Officer at Harry Reid Airport in Las Vegas, believes that airlines are particularly vulnerable.
“Airlines rely heavily on call centres for a lot of their support needs,” meaning that they are “a likely target for groups like this,” he told CNN following the attack.
